Adam Internet is seeking a Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and ensuring the highest level of customer satisfaction. If you are a dedicated and customer-focused individual with excellent communication skills, we encourage you to apply.
- Provide excellent customer support through various channels, including phone, email, and chat.
- Diagnose and resolve customer inquiries related to internet services, billing, and technical issues.
- Guide customers through troubleshooting processes and provide step-by-step instructions.
- Escalate complex technical issues to the appropriate teams and follow up on resolutions.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Collaborate with team members to improve customer support processes and efficiency.
- Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
- Identify opportunities to upsell or cross-sell additional services to customers.
- Handle customer complaints with empathy and professionalism, striving for a positive resolution.
- Participate in ongoing training and development programs to enhance your skills and knowledge.
- High school diploma or equivalent; a bachelor's degree is a plus.
- Previous customer service experience is preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and critical-thinking abilities.
- Patience and empathy when dealing with customer issues.
- Basic technical knowledge and the ability to learn quickly.
- Ability to work in a fast-paced and collaborative team environment.
- Strong organizational skills and attention to detail.
- Availability to work flexible hours, including evenings and weekends as needed.
Previous experience in a customer service or technical support role is an advantage but not mandatory. We are open to candidates with varying levels of experience, from entry-level to experienced professionals.
- Customer service skills
- Communication skills
- Technical troubleshooting
- Problem-solving
- Empathy
- Attention to detail
- Adaptability
- Teamwork
- Competitive salary and performance-based bonuses.
- Comprehensive training and development programs.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company matching.
- Generous paid time off and holidays.
- Opportunities for career advancement within the company.
- A supportive and inclusive work environment.
- Employee discounts on internet services.
To apply for the Customer Support Representative position at Adam Internet, please submit your resume and cover letter to sales@adam.com.au.
